When a loved one dies, grieving family members and friends often are confronted with dozens of decisions about the funeral-all of which must be made quickly and often under great emotional duress. What kind of funeral should it be? What funeral provider should you use? Should you bury or cremate the body, or donate it to science? What are you legally required to buy? What other arrangements should you plan? And, as callous as it may sound, how much is it all going to cost?
Each year, Americans grapple with these and many other questions as they spend billions of dollars arranging more than 2 million funerals for family members and friends. The increasing trend toward pre-need planning-when people make funeral arrangements in advance-suggests that many consumers want to compare prices and services so that ultimately, the funeral reflects a wise and well-informed purchasing decision, as well as a meaningful one.
A CONSUMER PRODUCT
Funerals rank among the most expensive purchases many consumers will ever make. A traditional funeral, including a casket and vault, costs about $6,000, although "extras" like flowers, obituary notices, acknowledgment cards or limousines can add thousands of dollars to the bottom line. Many funerals run well over $10,000.
Yet even if you're the kind of person who might haggle with a dozen dealers to get the best price on a new car, you're likely to feel uncomfortable comparing prices or negotiating over the details and cost of a funeral, whether it's pre-need or at need. Compounding this discomfort is the fact that some people feel a need to "overspend" on a funeral or burial because they think of it as a reflection of their feelings for the deceased.
To help relieve their families of some of these decisions, an increasing number of people are planning their own funerals, designating their funeral preferences, and sometimes even paying for them in advance. They see funeral planning as a natural extension of will and estate planning.
Thinking ahead can help you make informed and thoughtful decisions about funeral arrangements, allowing you to choose the specific items you want and need and to compare the prices offered by several funeral providers-and sparing your survivors the stress of making these decisions under the pressure of time and strong emotions.
You can make arrangements directly with a funeral establishment or through a memorial society, a nonprofit organization that provides information about funerals and disposition but doesn't offer funeral services. If you choose to contact a memorial society, recognize that while some funeral homes may include the word "society" in their names, they are not nonprofit organizations.
One other important consideration when planning a funeral pre-need is where the remains will be buried, entombed or scattered. In the short time between the death and burial of a loved one, many family members find themselves rushing to buy a cemetery plot or grave-often without careful thought or a personal visit to the site. That's why it's in the family's best interest to buy cemetery plots before you need them.
You may wish to make decisions about your arrangements in advance, but not pay for them in advance. Keep in mind that over time, prices may go up and businesses may close or change ownership. It's a good idea to review and revise your decisions every few years, and to make sure your family is aware of your wishes.
Put your preferences in writing, give copies to your family members and your attorney, and keep a copy in a handy place. Avoid putting the only copy of your preferences in a safe deposit box. That's because your family may have to make arrangements on a weekend or holiday, before the box can be opened. It's a good idea to review and revise your decisions every few years.
Millions of Americans have entered into contracts to pre-arrange their funerals and pre-pay some or all of the expenses involved. Laws of individual states govern the prepayment of funeral goods and services; various states have laws to help ensure that these advance payments are available to pay for the funeral products and services when they're needed. But protections vary widely from state to state, with some state laws requiring the funeral home or cemetery to place a
percentage of the prepayment in a state-regulated trust or to purchase a life insurance policy with the death benefits assigned to the funeral home or cemetery. Most, but not all, prepaid contracts guarantee that the price of the funeral or burial won't exceed the prepaid amount.
If you're thinking about pre-paying for funeral goods and services, it's important to consider these issues before putting down your money:
* What are you are paying for? Are you buying only merchandise, like a casket and vault, or are you purchasing funeral services as well?
* What happens to the money you've prepaid? Different states have different requirements for handling funds paid for pre-arranged funeral services.
* What happens to the interest income on money that is prepaid and put into a trust account?
* Are you protected if the firm you dealt with goes out of business?
* Can you cancel the contract and get your money back if you change your mind?
* What happens if you move to a different area or die while away from home? Some prepaid funeral plans can be transferred, but often at an added cost.
Be sure to tell your family about the plans you've made; let them know where the documents are filed. If your family isn't aware that you've made plans, your wishes may not be carried out. And if your family doesn't know that you've prepaid the funeral costs, they could end up paying for the same arrangements. You may wish to consult an attorney on the best way to ensure that your wishes are followed.
THE FUNERAL RULE
Most funeral providers are professionals who strive to serve their clients' needs and best interests. But some aren't. They may take advantage of their clients through inflated prices, overcharges, double charges or unnecessary services. Fortunately, there's a federal law that makes it easier for you to choose only those goods and services you want or need
and to pay only for those you select, whether you are making arrangements at need or pre-need.
The Funeral Rule, enforced by the Federal Trade Commission, requires funeral directors to give you itemized prices, both in person and, if you ask for them, over the phone. The Rule also requires funeral directors to give you other information about their goods and services. For example, if you inquire about funeral arrangements in person, the funeral home must give you a written price list to keep that shows many of the goods and services the home offers. If you want to buy a casket or outer burial container, the funeral provider must show you descriptions of the available selections and their prices before showing you the caskets.
Many funeral providers offer various "packages" of commonly selected goods and services that make up a funeral. But when you arrange for a funeral, you have the right to buy individual goods and services. That is, you do not have to accept a package that may include items you do not want.
According to the Funeral Rule:
* you have the right to choose the funeral goods and services you want (with some exceptions).
* the funeral provider must include this right in writing on the general price list.
* if state or local law requires you to buy any particular item, the funeral provider must disclose it on the price list, with a reference to the specific law.
* the funeral provider may not refuse, or charge a fee, to handle a casket you bought elsewhere.
* the funeral provider must make alternative containers available if he or she offers cremations.
WHAT KIND OF FUNERAL DO YOU WANT?
Every family is different, and not everyone wants the same type of funeral. Funeral practices are influenced by religious and cultural traditions, costs and personal preferences. These factors help determine whether the funeral will be elaborate or simple, public or private, religious or secular, and where it will be held. They also influence whether the body will be present at the funeral, and if there will be a viewing or visitation; and if so, whether the casket will be open or closed and whether the remains will be buried or cremated.
Among the choices you'll need to make are whether you want one of these basic types of funerals, or something in-between.
Traditional, full-service funeral
This often includes a viewing or visitation and formal funeral service, use of a hearse to transport the body to the funeral site and cemetery, and burial, entombment or cremation of the remains. It is generally the most expensive type of funeral. Costs often include the funeral home's basic services fee; embalming and dressing the body; rental of the funeral home for the viewing or service; use of a hearse for the deceased, and other vehicles to transport the family if they don't use their own. In addition, there are the costs of a casket, cemetery plot or crypt and other funeral goods and services.
The body is buried shortly after death, usually in a simple container. No viewing or visitation is involved, so no embalming is necessary. A memorial service may be held at the graveside or at a later time. Direct burial usually costs less than the traditional, full-service funeral. Costs include the funeral home's basic services fee, as well as transportation and
care of the body, the purchase of a casket or burial container and a cemetery plot or crypt. If the family chooses to be at the cemetery for the burial, the funeral home often charges an additional fee for a graveside service.
The body is cremated shortly after death, without embalming. The cremated remains are placed in an urn or other container. No viewing or visitation is involved, although a memorial service may be held, with or without the cremated remains present. The remains can be kept in the home, buried or placed in a crypt or niche in a cemetery, or buried or scattered in a favorite spot. Direct cremation also usually costs less than the traditional, full-service funeral. Costs include the funeral home's basic services fee, as well as transportation and care of the body, cremation costs and a charge for an urn or other container. The cost of a cemetery plot or crypt is included only if the remains are buried or entombed.
Funeral providers who offer direct cremations also must offer to provide an alternative container that can be used in place of a casket.
CHOOSING A FUNERAL PROVIDER
Many people don't realize that they are not legally required to use a funeral home to plan and conduct a funeral. However, because many people have little experience with the many details and legal requirements involved and many are emotionally distraught when it's time to make the plans, the services of a professional funeral home can be a comfort.
Many people select a funeral home or cemetery because it's close to home, has served the familyin the past, or has been recommended by someone they trust. But people who limit their search to just one funeral home may risk paying more than necessary for the funeral or may risk a narrower choice of goods and services.
Comparison shopping can be easier than you think, especially if it's done before the need for a funeral arises. If you visit the funeral homes in person, the funeral provider is required by law to give you a general price list itemizing the cost of the items and services the home offers. If the general price list does not include specific prices of caskets or outer burial containers,
the law requires the funeral director to show you the price lists for those items before showing you the items.
Sometimes it's more convenient and less stressful to "price shop" funeral homes by telephone. The Funeral Rule requires funeral directors to provide price information over the phone to any caller who asks for it. In addition, many funeral homes will mail you their price lists, although that is not required by law.
When comparing prices, be sure to consider the total cost of all the items together, in addition to the costs of single items. Every funeral home should have price lists that include all the items essential for the different types of arrangements it offers. Many funeral homes offer package funerals that may cost less than purchasing item by item or service by service. Offering
package funerals is permitted by law, as long as an itemized price list also is provided. But only by using the price lists can you accurately compare total costs.
In addition, there's a growing trend toward concentration in the funeral home industry, and many neighborhood funeral homes are thought to be family-owned when in fact, they're owned by a major corporation. If this issue is important to you, you may want to ask if the funeral home is actually locally owned.
Funeral costs include:
* Basic Services Fee for the Funeral Director and Staff
The Funeral Rule allows funeral providers to charge a basic services fee that customers cannot decline to pay. The basic services fee includes services that are common to virtually all funerals, regardless of the specific arrangement, including funeral planning, securing the necessary permits and copies of death certificates, preparing the notices, sheltering the remains, and coordinating the arrangements with the cemetery, crematory or other third parties. The fee does not include charges for optional services or merchandise.
* Charges for Other Services and Merchandise
These are costs for optional goods and services, such as transporting the remains; embalming and other preparation; use of the funeral home for the viewing, ceremony or memorial service; use of equipment and staff for a graveside service; use of a hearse or limousine; a casket, outer burial container or alternate container; and cremation or interment.
* Cash Advances
These are fees charged by the funeral home for goods and services it buys from outside vendors on your behalf, including flowers, obituary notices, pallbearers, officiating clergy, and organists and soloists. Some funeral providers charge you their cost for the items they buy on your behalf. Others add a service fee to their cost. The Funeral Rule requires those who charge an extra fee to disclose that fact in writing, although it doesn't require them to specify the amount of their markup. The Rule also requires funeral providers to tell you if there are refunds, discounts or rebates from the supplier on any cash advance item.
CALCULATING THE ACTUAL COST
The funeral provider must give you an itemized statement of the total cost of the funeral goods and services you have selected when you are making the arrangements. If the funeral provider doesn't know the cost of the cash advance items at the time, he or she is required to give you a written "good faith estimate." This statement also must disclose any legal, cemetery or crematory
requirements that you purchase any specific funeral goods or services.
The Funeral Rule does not require any specific format for this information. Funeral providers may include it in any document they give you at the end of your discussion about funeral arrangements.
SERVICES AND PRODUCTS
Many funeral homes require embalming if you're planning a viewing or visitation. But embalming generally is not necessary or legally required if the body is buried or cremated shortly after death. Eliminating this service can save you hundreds of dollars. Under the Funeral Rule, a funeral provider:
* may not falsely state that embalming is required by law.
* must disclose in writing that embalming is not required by law, except in certain special cases.
* may not charge a fee for unauthorized embalming unless embalming is required by state law.
* must disclose in writing that you usually have the right to choose a disposition, such as direct cremation or immediate burial, that does not require embalming, if you do not want this service.
* must disclose in writing that some funeral arrangements, such as a funeral with viewing, may make embalming a practical necessity and, if so, a required purchase.
For a traditional funeral:
A casket often is the single most expensive item you'll buy if you plan a traditional funeral. Caskets vary widely in style and price and are sold primarily for their visual appeal. Typically, they're constructed of metal, wood, fiberboard, fiberglass or plastic. Although an average casket costs slightly more than $2,000, some mahogany, bronze or copper caskets sell for as much as $10,000.
When you visit a funeral home or showroom to shop for a casket, the Funeral Rule requires the funeral director or dealer to show you a list of caskets the company sells, with descriptions and prices, before showing you the caskets. Industry studies show that the average casket shopper buys one of the first three models shown, generally the middle-priced of the three. So it's in the seller's best interest to start out by showing you higher-end models. If you haven't seen some of the lower-priced models on the price list, ask to see them-but don't be surprised if they're not prominently displayed, or not displayed at all.
Traditionally, caskets have been sold only by funeral homes. But with increasing frequency, showrooms and websites operated by "third-party" dealers are selling caskets. You can buy a casket from one of these dealers and have it shipped directly to the funeral home. The Funeral Rule requires funeral homes to agree to use a casket you bought elsewhere, and doesn't allow them
to charge you a fee for using it.
No matter where or when you're buying a casket, it's important to remember that its purpose is to provide a dignified way to move the body before burial or cremation. No casket, regardless of its qualities or cost, will preserve a body forever. Metal caskets are described as "gasketed," "protective" and "sealer" caskets. These terms mean that the casket has a rubber gasket or some other feature that is designed to delay the penetration of water into the casket and prevent rust. The Funeral Rule forbids claims that these features help preserve the remains indefinitely because they don't. They just add to the cost of the casket.
Most metal caskets are made from rolled steel of varying gauges-the lower the gauge, the thicker the steel. Some metal caskets come with a warranty for longevity. Wooden caskets generally are not gasketed and don't have a warranty for longevity. Wooden caskets can be hardwood like mahogany, walnut, cherry or oak, or softwood like pine. Pine caskets
are a less expensive option, but funeral homes rarely display them. Manufacturers of both wooden and metal caskets usually warrant workmanship and materials.
Many families that opt to have their loved ones cremated rent a casket from the funeral home for the visitation and funeral, which eliminates the cost of buying a casket. If you opt for visitation and cremation, ask about renting a casket, generally a legal and lower-cost option. For those who choose a direct cremation without a viewing or other ceremony where the body is
present, the funeral provider must offer an inexpensive unfinished wood box or alternative container, a non-metal enclosure-pressboard, cardboard or canvas-that is cremated with the body.
Under the Funeral Rule, funeral directors who offer direct cremations:
* may not tell you that state or local law requires a casket for direct cremations;
* must disclose in writing your right to buy an unfinished wood box or an alternative container for a direct cremation; and
* must make an unfinished wood box or alternative container available for direct cremations.
BURIAL VAULTS OR GRAVE LINERS
Burial vaults or grave liners, also known as burial containers, are commonly used in traditional funerals. The vault or liner is placed in the ground before burial, and the casket is lowered into it at burial. The purpose is to prevent the ground from caving in as the casket deteriorates over time. A grave liner is made of reinforced concrete and will satisfy any cemetery requirement. Grave liners cover only the top and sides of the casket. A burial vault is more substantial and expensive than a grave liner. It surrounds the casket in concrete or another material and may be sold with a warranty of protective strength.
Most state laws do not require a vault or liner, and funeral providers may not tell you otherwise. However, keep in mind that many cemeteries require some type of outer burial container to prevent the grave from sinking in the future. Neither grave liners nor burial vaults are designed to prevent the eventual decomposition of human remains. It is illegal for funeral providers to claim that a vault will keep water, dirt or other debris from penetrating into the casket if that's not true.
Before showing you any outer burial containers, a funeral provider is required to give you a list of prices and descriptions. It may be less expensive to buy an outer burial container from a third-party dealer than from a funeral home or cemetery. Compare prices from several sources before you select a model.
PRESERVATIVE PROCESSES AND PRODUCTS
As far back as the ancient Egyptians, people have used oils, herbs and special body preparations to help preserve the bodies of their dead. Yet, no process or products have been devised to preserve a body in the grave indefinitely. The Funeral Rule prohibits funeral providers from telling you that it can be done. For example, funeral providers may not claim that either embalming or a particular type of casket will preserve the body of the deceased for an unlimited time.
When you are purchasing a cemetery plot, consider the location of the cemetery and whether it meets the requirements of your family's religion. Other considerations include what, if any, restrictions the cemetery places on the burial vaults purchased elsewhere, the type of monuments or memorials it allows, and whether flowers or other remembrances may be placed on graves.
If you are a potential Medicaid recipient, preplanning and pre-paying funeral expenses might be prudent. An irrevocable, pre-arranged funeral fund may not count against Medicaid's asset limits. States regulate how much and what type of pre-payments of funeral expenses are acceptable for Medicaid purposes. Check with your state Medicaid officials for more information.
Costs are still another consideration. Cemetery plots can be expensive, especially in metropolitan areas. Most, but not all, cemeteries require you to purchase a grave liner, which will cost several hundred dollars. Note that there are charges -- usually hundreds of dollars --to open a grave for interment and other charges to fill it in. Perpetual care on a cemetery plot is sometimes included in the purchase price, but it's important to clarify that point before you buy a site or the service. If it's not, look for a separate endowment care fee for maintenance and groundskeeping.
If you plan to bury your loved one's cremated remains in a mausoleum or columbarium, you can expect to purchase a crypt and pay opening and closing fees, as well as charges for endowment care and other services. The Funeral Rule does not cover cemeteries and mausoleums unless they sell both funeral goods and funeral services, so use extra caution in making your purchase to ensure you're being dealt with fairly.
All veterans are entitled to a free burial at a veterans cemetery, with a very nominal charge for a spouse's adjoining plot. Beware of commercial cemeteries that advertise so-called "veterans' specials." These cemeteries sometimes offer a free plot for the veteran, but charge exorbitant rates for an adjoining plot for the spouse, as well as high fees for opening and closing each
grave. Evaluate the bottom-line cost to be sure the special is as special as you may be led to believe.
FOR MORE INFORMATION
Most states have a licensing board that regulates the funeral industry. You may contact the board in your state for information or help. If you want additional information about making funeral arrangements and the options available, you may want to contact interested business, professional and consumer groups. Some of the biggest are:
601 E Street, NW
Washington, DC 20049
AARP is a nonprofit, nonpartisan organization dedicated to helping older Americans achieve lives of independence, dignity and purpose. Its publications, Funeral Goods and Services and Pre-Paying for Your Funeral, are available free by
writing to the above address. This and other funeral-related information is posted on the AARP
web site. www.aarp.org
Council of Better Business Bureaus, Inc.
4200 Wilson Blvd., Suite 800
Arlington, VA 22203-1838
Better Business Bureaus are private, non-profit organizations that promote ethical business standards and voluntary self-regulation of business practices. The BBB's web site offers information about pre-need funeral planning.
Funeral Consumers Alliance
PO Box 10
Hinesburg, VT 05461
FCA, a nonprofit, educational organization that supports increased funeral consumer protection, is a part of the Funeral and Memorial Society of America (FAMSA). Their web site is www.funerals.org
Cremation Association of North America
401 North Michigan Avenue
Chicago, IL 60611
CANA is an association of crematories, cemeteries and funeral homes that offer cremation.
International Order of the Golden Rule
13523 Lakefront Drive
St. Louis, MO 63045
OGR is an international association of about 1,300 independent funeral homes.
Jewish Funeral Directors of America
150 Lynnway, Suite 506
Lynn, MA 01902
JFDA is an international association of funeral homes serving the Jewish community. www.jfda.org
National Funeral Directors Association
13625 Bishop's Drive
Brookfield, WI 53005
NFDA is the largest educational and professional association of funeral directors. www.nfda.org
National Funeral Directors and Morticians Association
3951 Snapfinger Parkway, Suite 570
Decatur, GA 30035
NFDMA is a national association primarily of African-American funeral providers. www.nfda.org
National Selected Morticians
5 Revere Drive, Suite 340
Northbrook, IL 60062-8009
NSM is a national association of funeral firms that have agreed to comply with its Code of Good Funeral Practice. Consumers may request a variety of publications through NSM's affiliate, the Consumer Information Bureau, Inc.
Funeral Service Consumer Assistance Program
PO Box 486
Elm Grove, WI 53122-0486
FSCAP is a nonprofit consumer service designed to help people understand funeral service and related topics and to help them resolve funeral service concerns. FSCAP service representatives and an intervener assist consumers in identifying needs, addressing complaints and resolving problems. Free brochures on funeral related topics are available.
Funeral Service Educational Foundation
13625 Bishop's Drive
Brookfield, WI 53005
FSEF is a nonprofit foundation dedicated to advancing professionalism in funeral service and to enhancing public knowledge and understanding through education and research.
If you have a problem concerning funeral matters, it's best to try to resolve it first with the funeral director. If you are dissatisfied, contact your state or local consumer protection agencies listed in your telephone book or the Funeral Service Consumer Assistance Program, an independent, nonprofit organization that helps consumers and funeral directors resolve
disagreements about funeral service contracts. Contact FSCAP at 2250 E. Devon Avenue, Suite 250,
Des Plaines, IL 60018 or 1-800-662-7666.
In addition, most states have a licensing board that regulates the funeral industry. You may contact the licensing board in your state for information or help.
You can file a complaint with the FTC by contacting the Consumer Response Center by phone, toll-free, at1-877-FTC-HELP (382-4357); TDD: 202-326-2502; by mail: Consumer Response Center, Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580; or through the Internet at www.ftc.gov, using the online complaint form. Although the Commission cannot resolve individual problems for consumers, it can act against a company if it sees a pattern of possible law violations.
PLANNING FOR A FUNERAL
1. Shop around. Compare prices from at least two funeral homes. Remember that you can buy items like caskets and vaults from third-party dealers, often at significant savings.
2. Ask for a price list. The law requires funeral homes to give you written price lists for products and services.
3. Try to resist pressure to buying goods and services you don't really want or need.
4. Avoid emotional overspending. It's not necessary to have the fanciest casket or the most elaborate funeral to properly honor a loved one.
5. You have rights. Laws regarding funerals and burials vary from state to state. It's a smart move to know which goods or services the law requires that you purchase and which are optional.
6. Apply the same smart shopping techniques you use for other major purchases. You can cut costs by limiting the viewing to one day, holding the funeral somewhere other than a funeral home, and by dressing your loved one in a favorite outfit instead of costly burial clothing.
7. Plan ahead. It allows you to comparison shop without time constraints, and lifts the burden from your family.